A safe is heavy, often built to order, and delivered by freight truck, so we check the fit and the delivery path with you before your card is charged. Call (330) 422-3991, Monday through Friday, or email contact@ironwardsafes.com. We reply within one business day.
How ordering by phone works
- Tell us what you need. The model you're looking at, or what you want to store, and the answers to the fit check below.
- We confirm the details by phone. Price, lead time for your model, delivery method and any delivery surcharge for your address.
- You check out securely. We email you a Shopify checkout link, or you order on the site. Your card is authorized, not charged.
- We charge only after the phone confirmation. If the lead time or delivery terms don't work for you, we cancel and release the authorization. Nothing is charged.
The fit check: what to have ready
- Delivery ZIP code
- Where the safe will sit: the room, the floor (basement, ground or upper), and what the floor is (concrete slab or wood frame)
- The narrowest point on the way in: door widths, hallway widths and the final spot, including room for the door to swing open
- Steps, stairs and turns between the curb and the final spot
- Truck access: a gate, a long, steep or unpaved driveway, low branches or a narrow road
- Who moves it from the curb: enough helpers and a dolly rated for the weight, or a local mover who handles safes or pianos
- Anchoring: whether you plan to bolt it down, and into what
Photos of the path from the street to the final spot help. Send them to contact@ironwardsafes.com.
Delivery methods
| Method | What happens | Cost |
|---|---|---|
| Standard curbside freight | The carrier calls you to book an appointment. The driver brings the safe to the curb or the end of your driveway, with a liftgate where available. You move it inside. | Free on eligible safes to the 48 contiguous states. Remote or limited-access addresses may carry a surcharge, quoted before your card is charged. |
| Smaller safes | Some lighter safes ship by parcel carrier instead of freight truck. | We tell you which method applies before your card is charged. |
| Upgraded delivery | Inside or threshold delivery, placement in the room you choose, anchoring, debris removal. Provided by the manufacturer or a separate local service where one is available. We don't run our own delivery crew. | Extra cost, quoted per order. Not available everywhere. |
If a delivery doesn't go as planned
| Situation | What happens |
|---|---|
| Missed appointment | The carrier may charge for redelivery or storage. Those charges are passed on at cost, and we tell you the amount first. |
| Delivery takes longer than the carrier allows at the stop | The carrier may charge waiting time, passed on at cost. |
| A truck can't reach the address | We check the options with you, and any extra charge, before your card is charged. |
| Visible damage, noted on the delivery receipt | Call us while the driver is there if you can. We file the freight claim and arrange the remedy the claim provides. |
| Delivery refused for any other reason | Freight both ways and the manufacturer's restocking fee are charged. We tell you the amount before the safe goes back. See our Refund Policy. |
Receiving checklist
- Inspect the packaging and the safe with the driver present.
- Write any damage on the delivery receipt (bill of lading) before you sign. Be specific.
- Take photos of the damage, the packaging and the signed receipt.
- Report visible damage within 24 hours. Report damage you find after unpacking within 5 days.
- Keep the packaging until you've checked the safe over.
The full process is on our Shipping & Delivery page and in our Shipping Policy.
Ready to talk it through?
Call (330) 422-3991, Monday through Friday, or use our contact form.