Your tracking number
As soon as your order ships you will receive an email containing the carrier and tracking number. Orders typically leave within 1–2 business days, and most arrive within 2–6 business days after that.
If you have an account with us, your tracking is also attached to the order in your account history.
Tracking has not updated
Carrier tracking can sit still for a day or two after pickup, particularly over a weekend, and that is usually nothing to worry about. If it has not moved in more than two business days, contact us. We will chase the carrier ourselves rather than sending you to do it.
You have not received a tracking email
Check your spam folder first, then contact us with your order number. Some items are built to order or ship directly from the manufacturer, in which case the lead time is shown on the product page and tracking follows once the unit is released.
Delivery requires a signature
Because of the value of what we ship, most orders require an adult signature. If you will not be home, contact us before the delivery date and we can arrange a hold at a carrier facility or a specific delivery day.
Something is wrong with the delivery
If the box shows visible damage, photograph it before unpacking further and contact us within 48 hours of delivery. We handle the carrier claim.