Are you an authorized dealer?
For every product marked with the Authorized Dealer badge, yes — the manufacturer has authorized us in writing, and that matters more than it sounds: manufacturers void warranties on units sold by unauthorized sellers, so a grey-market bargain can leave you with an expensive paperweight and no recourse. We're a specialist retailer actively growing our authorized brand roster. A portion of our catalog doesn't carry the badge yet; the product page tells you plainly where things stand, and we'd rather you ask us before ordering an unbadged item than be surprised later.
Why is your price the same as everyone else's?
Because the manufacturer sets it. Nearly every brand in high-end audio enforces MAP — Minimum Advertised Price — which means every authorized dealer advertises the same figure. It is not collusion and it is not laziness; it protects the brand and it protects dealers from racing each other to the bottom.
The practical upshot for you: since the price is identical wherever you buy, the decision is entirely about who you want on the other end of it. That is the part we work on.
Is my warranty valid?
Yes, on every badged listing — full manufacturer warranty from the day it arrives, because we are authorized for that brand. We will also help you administer a claim rather than handing you a phone number.
How much is shipping?
Free to all 48 contiguous states, with no minimum. See our Shipping policy for handling times and detail.
Can I return it if I don't like it?
Yes. You have 30 days from delivery, and the clock starts when the item reaches you rather than when you ordered. Full detail is in our Returns & Refunds policy.
Will this work with my existing system?
Ask us before you buy. Impedance, sensitivity, room size and the rest of your chain all matter, and the most expensive option is very often not the right one. We would rather sell you the correct component than the dearest one.
Do you sell used or refurbished equipment?
No. Everything we sell is new, in factory packaging, sourced directly through authorized channels.
What if it arrives damaged?
Photograph the box before unpacking further and contact us within 48 hours. We handle the carrier claim ourselves and sort out a replacement or refund.